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Archive for February, 2010

Is the OGD Engaging Citizens?
Sunday, February 7th, 2010

Mark Drapeau wrote a great post yesterday that questions whether the Open Government Directive is leading to real, authentic citizen engagement. The post reflects questions and concerns that people from across the public engagement field have had for quite a while now.

Mark writes:

When you hear Gary Vaynerchuk speaking about openness and engagement … , you don’t hear about putting more options on a website, nor about this or that technology very often. You hear an awful lot about people – talking to people, listening to people, providing content that people want, and generally caring about people. And a lot of it is very one-on-one, not email blasts and blog posts. It’s human and authentic.

In a talk long ago, I heard Gary use an acronym that I still use to this day, one that should be at play in all the discussion about the OGD. The acronym is RAT. RAT means Real, Authentic, and Transparent. RATs win. RATs use technology, but aren’t focused on it. They’re focused on people.

How the new open government websites and tools are used to interact with individual people, to engage citizens around topics (not agencies, topics), and act as platforms to build communities around those topics remains to be seen. But there’s one thing anyone involved in communities already knows – these things take time and are not subject to artificial deadlines.

10 Things to Monitor with Agency Online Dialogues
Sunday, February 7th, 2010

Tim Bonnemann just put up a great post that suggests ten things to look for in the recently launched Ideascale dialogues by federal agencies. Tim’s focus is on the core things that could be improved upon relative to the open government dialogue that took place last summer.

It’s a good list and could represent a real break through if we had progress on many of the items. My guess is that there will be some progress on a few fronts and with some agencies, but that the speed with which agencies have had to pull together these dialogues will likely mean only moderate steps forward. It may be more realistic to think about these dialogues as a chance for agencies to experiment with a new platform and build up their skills, so it can be improved upon in future attempts.

Here are Tim’s ten things to look for:

  1. Expectation management: Is the agency clear about the scope of their participation initiative and their promise to the public? Do participants know what impact they can reasonably expect and when?
  2. Community ground rules: Every agency should have these “rules of engagement” in place and be ready to enforce them if needed. Bonus points for friendly, easy-to-understand language!
  3. Level of convener involvement/participation: Does the agency become actively engaged in the discussions?
  4. Quality of moderation: Will the agency manage to keep discussions on topic and moderate distractions in a fair but timely manner?
  5. Quantity of participation over time: How many participants will sign up? How much content will they produce? (luckily, IdeaScale exposes a few basic metrics in real time, such as number of ideas, comments, votes and registered users)
  6. Outreach and diversity of participants: Does the agency manage to attract a broad range of participants from various backgrounds? Or do usual suspects dominate the discussions?
  7. Conclusion and impact: This one will be especially interesting as there doesn’t seem to be an end date defined for any of these initiatives. In case of ongoing participation programs, does the agency at least share interim results?
  8. Tech support: Does the agency address technical support questions and resolve any issues in a timely manner?
  9. Project communications: Does the agency offer ways for participants to stay in the loop (or get up to speed quickly) with regard to current state of the discussion, frequently asked questions, highlights, interim results, next steps etc.?
  10. Mood: Overall, how happy is everyone with the process? What’s the energy level? Are things productive? Etc.

Recommendations for Improvement to High Value Data Sets on data.gov
Wednesday, February 3rd, 2010

Reposting from over at the Sunlight Foundation:

This morning a number of organizations — POGO, OMB Watch, CREW, National Security Archive, the Center for Democracy and Technology  and the Open The Government coalition– and Sunlight sent a letter to Vivek Kundra, Federal CIO, about improvements needed to the release of High Value Datasets on Data.gov. Here are the core recommendations included.

As advocates for government openness, we support the Administration’s efforts to provide the public with access to information through Data.gov. We are eager to work with you to ensure the success of Data.gov and, in that spirit, write to raise our concerns with the datasets submitted by agencies to fulfill their requirement under the Open Government Directive to post three high value datasets by January 22, and to offer constructive suggestions for improving their usefulness.

As an overall recommendation, we urge you to add public representatives to the Open Government Initiative interagency working committee and ask the committee to address the problems and recommendations identified below.

Release Format and Usability by the Public

We understand one of the primary purposes of Data.gov is to enable the technology community and transparency advocates to most effectively use the data to make a direct impact on the daily lives of the American people. The format of the data plays a key role in its usability; many within the community of advocates who re-use and repackage government data would prefer data in CSV format, rather than the XML format in which many of the posted databases are provided. Accordingly, we recommend that you strike an appropriate balance between formats (such as XML) that serve the coding community and web-based presentations by agencies that can be used and understood by the general public.

In addition, some of the currently posted files are quite large, ranging upward to several hundred megabytes. Their large size undermines their usefulness for most people or organizations. The large number of currently posted datasets also makes it difficult to find a particular database of interest. We therefore recommend that if a Data.gov dataset is available from an agency through a web-based interface, Data.gov link to that interface on the dataset’s Data.gov landing page. For a consumer looking for information on a car seat, for example, it would be far easier to search the Department of Transportation’s online database rather than scrolling through screen after screen of raw data in XML format. Additionally, as agencies continue to post datasets to Data.gov, efforts should be made to identify those of greatest public interest that lack such interfaces and develop web interfaces that allow the data to be explored online.

Further, while we agree there is value in aggregating government data in a single site, it is questionable how much the collocation of the currently posted information on Data.gov actually benefits the public. The site is not searchable by topic and does not provide any way to bring together data from different sources on similar topics.

As an enhancement to the organization of the site, we recommend that you use tagging or metadata to enable the public to bring together information on a topic. The thesaurus that USA.gov uses provides a useful example of the needed vocabulary.

Value of Data

The release of the datasets also has prompted discussions about the value and the quality of the released data, and the additional value provided by access to existing data in a new format. We believe repackaging old information is of marginal value, yet that is what many agencies have done with their recent postings on Data.gov. According to the Sunlight Foundation, of 58 datasets posted by major agencies, only 16 were previously unavailable in some format online. This leaves the impression that agencies posted easily available data, the proverbial low-hanging fruit, rather than seriously considering which of their datasets truly are of high value. While these initial postings can be considered a test run, more attention needs to be directed toward ensuring the overall quality and usefulness of the data.

In addition, sustained attention should be paid to the possibility of making some of the datasets available as feeds that are constantly up to date, rather than as static datasets that are pulled down and then reposted on an occasional basis. We recommend that agencies be required to explain why the data is high value by having them designate which of the “high value criteria” the data meets: information that can be used to increase agency accountability and responsiveness; improve public knowledge of the agency and its operations; further the core mission of the agency; create economic opportunity; or respond to need and demand as identified through public consultation. Similarly, we recommend requiring agencies to indicate whether a high value dataset was previously unavailable, available only with a FOIA request, available only for purchase, or available, but in a less user-friendly format. Going forward, this will make it much easier to track how agencies are complying with the other requirements of the Open Government Directive. While we appreciate the value of data that furthers the mission of an agency, we believe it is equally important to make available to the public data that holds an agency accountable for its policy and spending decisions. We hope to see more datasets of this type available in the near future.

Quality

As is to be expected in efforts of this type, there were a number of glitches–datasets that could not be downloaded or, once downloaded, could not be opened (the Central Contractor Registration FOIA extract from the General Services Administration seems to have caused several users problems). Additionally, some datasets were incomplete (the Hazard Grant Mitigation Program data released by FEMA is missing 23 years of data between 1966 and 1989). Even more troubling, some did not have header rows, and for those that did, their Data.gov pages did not always link to code sheets explaining what those header rows meant. Without this information, the data cannot be used.

We therefore urge the implementation of a responsive feedback mechanism that allows the public to alert an agency that a specific dataset is not working, lacks information, or is missing explanatory material and provides a response to the concerns within a specified time. One way to address this may be to include an agency contact with the ability to resolve any database problems or provide information about the database. The interagency working group could sample the quality of these agency-specific dialogues to ensure that they are having an impact and to develop recommendations on best practices to improve the responsiveness. Additionally, we strongly recommend that all datasets on Data.gov be directly associated with their code sheets.

Finally, we are concerned with the current lack of public notice when data is removed from the site. We respectfully urge you to note all raw tools and data that are removed from Data.gov, and to provide an explanation for their removal.

Many of the concerns outlined above apply across all or many of the agencies’ datasets. Accordingly, we think that standards for handling these types of problems can easily be addressed through the interagency working group and then disseminated amongst the agencies.

Budget Transparency
Tuesday, February 2nd, 2010

President Obama announced his 2011 budget this week, which means analysis and reporting has been pouring in from all directions.

Public Agenda discusses how complicated the budget is, and how difficult it is to just keep up with the coverage let alone getting through the budget proposal itself.

“Budgets are all about setting priorities, and while this budget proposal tells us what the Obama administration thinks the priorities should be, there’s nothing in this long, convoluted process that helps the public sort through options and choices to figure out what their priorities are.”

Sunlight Foundation wishes for a centralized budget information to increase transparency and ease of access to information:

“Wouldn’t it be great is we could easily compare what was allocated versus what was expended? To see how the numbers changed over time? To find the legislative language, OMB’s short summary of a particular appropriation bill, and the agency’s justification all in one place — right next to a report on how it was actually spent? To be able to translate budget-speak and codes into plain English?”

To help us navigate the process, the Sunlight Foundation also points to a budget calendar compiled by Congressional Quarterly.  Speaking to the importance of following the budget:

“When it comes to open, transparent government, there are few things more important to many of our readers than shining some sunlight on the federal budget. Put simply, people want to know how our money is spent – especially since just about every dollar we make between January and May is “spent” on our taxes. And for all that “investment” in our government, it’s one of the only things in our lives we don’t get a receipt for.”

iPad Potential
Tuesday, February 2nd, 2010

Andrea DiMaio has a couple of posts discussing the potential uses for the iPad for open government and citizen engagement, from the potential for new users to changing the way government and citizens interact: Apple’s iPad Could Do For Governments More than the One-Laptop-Per-Child and Could the iPad Redefine Public Service Delivery?

There has been a lot of discussion about the iPad since Apple announced it last week,  but this is the first I’ve seen thinking about applying it to government and citizen engagement. I’m particularly interested in the speculation that the iPad will open up technology to a whole population of people who don’t currently use it, namely older citizens. The OGD and other efforts are great steps toward openness and transparency, but it is easy to neglect reaching populations who aren’t connected to technology. I’ll be pleased if the iPad can successfully get the internet and other applications into the hands of people who have previously not had access, and therefore potentially increase connection with government.

Do you see other potential uses for the iPad to serve open government and citizen engagement goals?

“Meeting the Open Government Directive”
Monday, February 1st, 2010

The Office of Science and Technology Policy, the National Academy of Public Administration and the Centers for Disease Control and Prevention will lead discussions at the upcoming “Meeting the Open Government Directive” (OGD) Roundtable hosted by GovDelivery. Agency thought leaders will address how agencies should approach the next 60 days, share available resources, and provide specific examples of what agencies are doing today to improve transparency, participation and collaboration in light of the Memorandum on Transparency and Open Government.

The event is Tuesday, February 9th, 2010 at 8:30a.m. – 1:00p.m. at the Ronald Reagan Building and International Trade Center, Pavilion Room.

Featured speakers:

  • Lena TrudeauVice President, National Academy of Public Administration (NAPA)
  • Robynn SturmAssistant Deputy Chief Technology Officer for Open Government, The Office of Science and Technology Policy (OSTP EOP)
  • Joanne DickinsonChief, Customer Research & Marketing, Customer Liaison and Marketing Services Office, U.S. Census Bureau
  • Janice R. NallDirector, Division of eHealth Marketing, National Center for Health Marketing, Centers for Disease Control and Prevention (CDC)
  • Ron OberbilligChief Operating Officer, Federal Consulting Group
  • Andy Krzmarzick Community Manager, GovLoop
  • Steve ResslerFounder, GovLoop
  • Bobbie BrowningVice President, Federal Consulting, GovDelivery
  • Scott Burnsco-Founder and CEO, GovDelivery

Data Removed from data.gov
Monday, February 1st, 2010

Nextgov.com reports that data originally posted to data.gov on January 22 was later taken down because of security, privacy, or other concerns, according to OMB spokesman Tom Gavin. “Out of an abundance of caution, those datasets were not published on Friday,” he said. “The concerns are being examined and, if they can be addressed, the dataset will be posted.”

This illustrates the delicate balance between security/privacy and openness, and I’m sure we will be hearing more about this as the OGD proceeds.