The Adobe Government Bits blog looks at Innovations in Citizen Interactions in the Most Unusual Places, starting with the popular BBC iPlayer and asking “Imagine your agency makes a change to a policy, procedure, form, program and you could push it to 3.5M people instantly? What if you could also figure out based on past actions which of the 3.5M people the particular update would be relevant for? What if you had a way to interact with those citizens not only this timely, but scaled and you weren’t then flooded with phone calls into your call center?”

Now jump to the Polish Ministry of Finance.  ”The Polish Ministry of Finance, in an effort to improve citizen interactions, led an e-Declarations project. At the core of the citizen interaction piece is a cross-platform, freely available client application which manages the electronic forms, pushes news alerts down and allows citizens to check the status of their filings.”

Even though I don’t speak a lick of Polish, the screen shots and accompanying description of the capacity and function of the website are worth looking at as a good example of a website that can easily be accessed by citizens for a needed/desired function.